Privacy Policy

1Introduction

Shipwale, operated by BLACK EAGLE, is committed to protecting the privacy and security of its users. This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you use our platform (referred to as the “Platform”). This Privacy Policy forms an integral part of our Terms of Use and applies to all users accessing or using our services.

2Consent

By using the Platform, registering an account, or providing your information, you:

• Consent to the collection and use of your personal data
• Agree to the processing and storage of your information
• Accept the transfer of your information as described in this policy

3Information We Collect

We collect the following details to provide our services:

• Personal Information: Full Name, User ID / Username, Email Address, Phone Number, Address (including country, state, and PIN code), Age and Gender (if provided), Account credentials, Business details (GST, PAN, etc.), and Transaction information.
• Sensitive Personal Data: Passwords and financial details (bank account, credit/debit card, payment details).
• Note: Information available in the public domain or provided under applicable laws (e.g., RTI Act, 2005) is not considered sensitive data.

4Purpose of Data Collection

We use your information for:

• Creating and managing user accounts
• Processing orders and managing shipping services
• Payment processing and billing
• Providing customer support
• Fraud detection and risk monitoring
• Improving services, analytics, and user experience

5Sharing and Disclosure of Information

We may share your information with:

• Trusted Third Parties: Payment gateway providers, logistics partners, and analytics providers.
• Legal Authorities: When required by law to comply with legal processes or protect rights and safety.
• Affiliates & Group Companies: For providing seamless services subject to security safeguards.

6User Responsibilities & Prohibited Activities

Users agree not to upload or share content that belongs to another person without authorization, is illegal, defamatory, obscene, or violates privacy rights. Shipwale reserves the right to suspend or terminate accounts for violations.

7Data Security

We implement reasonable security practices and procedures to protect your data from unauthorized access, misuse, or disclosure. However, no system is 100% secure, and users are advised to keep their login credentials confidential.

8User Rights

You have the right to access, correct, or delete your personal data, and withdraw consent. To exercise your rights, contact us at contact@shipwale.com. Requests will be processed within 7–14 business days.

9Data Retention

We retain your information only as long as necessary for service delivery, legal compliance, and dispute resolution.

10Termination of Services

Shipwale may suspend or terminate access if you violate this Privacy Policy or Terms of Use, or if your actions create legal or security risks.

11Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Platform implies acceptance of updates.

12Contact & Grievance Officer

If you have any concerns or complaints, please reach out to our Grievance Officer:

• Name: Mukesh Sankhla
• Phone: +91 9950625994
• Email: Mukeshsankhla@shipwale.com